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eSIM Not Working? Troubleshooting Checklist

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If your travel eSIM shows no signal or no data, try these steps in order. Steps differ by phone, so check your provider's help page too.

Quick checks

1. Make sure the eSIM line is turned on in your phone's cellular settings
2. Make sure mobile data is set to use the eSIM line
3. Turn on data roaming for the eSIM line if your provider says it is needed
4. Turn airplane mode on, wait a few seconds, then turn it off
5. Restart your phone

Network settings

• Check whether automatic network selection is on
• Try selecting a different supported network manually if your phone allows it

Check the plan

• Confirm the plan covers the country you are in and has not expired
• Check whether you have used all your data
• Confirm the activation steps your provider requires

Still not working

• Contact the provider's support with your order details
• Use Wi-Fi to reach support if mobile data is not working